Customer Grievance Redressal Mechanism Loan Against Property

Level 1:

Call

08049670272

• The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by dialling the above number.
• If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of the cases, by the customer services team to the customer to resolve his query/grievances.

E-Mail

info@sicrevacapital.com,

The customer can get in touch with the customer service executive over email by sending his query/grievance (preferably from his/her registered email id) to the above-mentioned email id of the company.

Level 2:

If customer is unable to get a satisfactory response is or unable to reach the above Level 1 channels for Grievance Redressal, he/she may choose to escalate the issue to below mentioned officers.

Lender

Grievance Redressal Officer (GRO) Mr. Mukul Dwivedi

Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070

Ph: 7967112136

Email: info@sicrevacapital.com,

Principal Nodal Officer (NO) Mr. Benishba Jivin

Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070

Ph: 08046983691

Email: benishba.jivin@sicrevacapital.com,

Important Notes:

• The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and 18:00 from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor to resolve the grievance within a period of 14 days from the date of receipt of a grievance.
• If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if the Borrower is not satisfied with the response received from the GRO, the Borrower may reach the Nodal Officer anytime between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address above.
• If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank- Integrated Ombudsman Scheme (RB-IOS).