Understanding Know Your Customer (KYC) Directions

Submission of updated documents to Si Creva:

In compliance with the regulations outlined as per sub-clause (d) of Section 38 of RBI Master Direction – Know Your Customer (KYC) Direction, 2016, as updated from time to time, the Borrower / Co-Borrower is obligated to notify Si Creva in case of any updates or changes in the documents / proofs submitted to Si Creva as part of the KYC process at the time of availing a loan/ Re-KYC process, within thirty (30) days of any such change and submit the updated document within the aforementioned timeline for the purpose of updating the KYC records maintained by the Company.

At Si Creva, we care deeply about the safety and well-being of our customers. Our collection processes follow RBI guidelines and reflect our values of empathy and courtesy.

These are our 7 rules of Customer Care:

1. We do not contact customers via any private or personal 10-digit mobile number on WhatsApp or SMS.

2. We do not contact customers for payment collection reminders from personal mobile numbers, foreign numbers or Internet Based VOIP calls. Our team always calls you from registered landline numbers.

3. We never ask customers to make payments into personal or private bank accounts. Payments are only collected on our website or the app.

4. All our calls are monitored and recorded. Our agents never use threats or abusive language.

5. We never ask for commission or cutbacks on payments of dues.

6. Our App does not seek permission to access your Contacts List or any other private data.

7. We never call your friends or relatives for repayment of your loan as we do not store your personal information.

In case you have faced any of the above-mentioned situations, do this:

1. Report and Block the number. It could be fraudulent.

2. Write to care@kissht.com / care@paywithring.com OR call our customer care number on 02241434302 / 02068135496.

3. Share with us a screenshot or recording of the message or call.

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