Answers To Your Questions
Loan Application DocumentationProcessing Fee & InterestMonthly Instalments/EMI’sLoan Application StatusLoan Pre-Payment / ForeclosureLoan CancellationPenal ChargesCollection RemindersOther General QueriesCredit ScorePrivacy & SecurityFraud SafeguardE-Mandate
Loan Application Documentation
1. What are the minimum documents required for loan approval?
2. What other documents may be required basis my profile?
3. Is Income Proof like a Bank Statement necessary for availing a loan?
4. Is there a requirement for a security/guarantor?
5. If I do not possess a PAN Card and have never applied for it, can I still avail loan?
6. I do not have my original PAN Card but a photocopy of the same, am I still eligible for the loan application process?
7. If I do not possess Aadhaar Card and have never applied for the same, can I still avail loan?
8. I do not have my original Aadhaar Card but a photocopy of the same, am I still eligible for the loan application process?
9. Once I take a loan from Kissht App/Ring App, do I need to re-submit my documents when I wish to re-apply for a loan the second time?
10. If I am asked for Income Proof, which bank statement should I upload since I have multiple bank accounts?
11. Do I need to submit Bank Statement in PDF format or Hard Copy?
Processing Fee & Interest
1. What does processing fee mean?
2. Is the processing fee same for all types of products?
3. There are many loan companies and everyone has a different processing fee. What is the reason for this difference?
4. What is the rate of interest charged?
Monthly Instalments/EMI’s
1. What is an EMI?
2. How can I make my EMI payments?
3. Can Partial Payments be made?
4. What will be my EMI amount?
5. How will I be intimated about upcoming EMI payments?
6. Will late payment of my monthly instalments/EMI invite any penalty or charges?
7. What happens if I don’t pay my monthly instalment/EMI?
8. What happens if I am registered for auto-debit and my savings account doesn’t have the minimum balance at the time of due date?
9. Can I extend the tenure of my loan after the loan is approved?
10. What happens if I skip one monthly instalment/EMI? Can I pay it all at once in the next month?
11. Once I pay all my monthly instalments/EMI, how do I get a confirmation on loan closure?
12. My EMI payment failed but it got debited from my account. What shall I do now?
13. I have made payment twice for a single transaction. What do I do?
Loan Application Status
1. How do I check the status of my loan application?
2. What is the process for loan approval?
3. Are there any hidden charges that I should be aware of?
4. What are the various reasons by which a loan application can get rejected?
5. What can I do if my loan application is cancelled/rejected due to non-eligibility?
6. How do I check the details of my existing loan?
7. How do I change my personal details such as my address/mobile number/ bank account number? Do I need to send any proof?
Loan Pre-Payment / Foreclosure
1. Can I pre-pay all my monthly instalments/EMI?
2. Can I foreclose my loan?
3. Are there any charges for foreclosing my loan?
4. What are the steps to foreclose my loan?
5. How to foreclose my loan if it is financed by other lending partners of SiCreva Capital Services Pvt. Ltd.?
Loan Cancellation
1. Can I cancel my loan transaction when it is yet to get approved? If yes, how?
2. Can I cancel my loan transaction after it is approved and disbursed? If yes, how?
3. What is Cooling off period?
4. How can I avail Cooling-off period?
Penal Charges
1. What are the charges for EMI Auto-Debit Bounce?
2. What are the charges for late payment of EMI?
Collection Reminders
1. What if I fail to make payment of my outstanding loan amount? How will you contact me for payment reminders?
2. Are my family members responsible to make payment on my behalf if I fail to make payment?
3. Do your collections agents communicate over Personal WhatsApp or Personal Mobile Numbers calls with customers?
Other General Queries
1. Can customers obtain Fair Practices Code, Loan Agreement, Sanction Letter and other loan-related documents in vernacular language?
2. How to change the bank details on my ECS mandate?
3. How do I file a complaint with SiCreva Capital Services Pvt. Ltd.?
4. What if I am not satisfied with the response provided by the Customer Service Desk?
5. Who are the lending partners of SiCreva Capital Services Pvt. Ltd.?
Credit Score
1. Do you access my Credit Score?
2. What are the different Credit Bureaus that you report my loan data to?
3. By what name will my loan appear in my Credit Report?
4. How can I possibly enhance my Loan/Credit Limit?
5. How is my Credit Score connected to the loan that I avail?
6. What is the typical processing time for updating a customer's loan payment/closure status with the credit bureau?
7. The loan account related details shown in my Credit Report with respect to the loan availed are incorrect/not updated even after 45-60 days of repaying my loan. What do I do to correct this?
Privacy & Security
1. Can members of my family or my friends call Kissht App / Ring App and get information on my existing loans?
2. Is it Safe to link my bank account for Income Verification on the Kissht App / Ring App?
3. Where can I read the Privacy Policy or Report concerns related to Privacy?
4. How can I delete my data from Kissht App / Ring App?
Fraud Safeguard
1. How to report Fraud cases?
2. How to identify & avoid potential Loan Frauds?
3. We necessary measures do we take to keep you and your information protected?
4. How can Fraud take place?
5. How to Protect yourself?
6. Best Practices for Mobile Security
E-Mandate
1. What is an e-mandate registration?
2. How does an e-Mandate work?
3. What is the limit of E-Mandate?
4. How long does the e-mandate process take?
5. Does e mandate cost money?
6. How does UPI autopay (UPI Automatic Payment feature) work?
7. What is the maximum limit for UPI AutoPay?
8. Is the e-mandate safe and secure?
9. Can I cancel an e-Mandate?
10. Can I modify an existing e-Mandate?
11. How can I track payments made through an e-Mandate?
12. What happens if I don’t have sufficient balance for the payment?
13. Are there any charges associated with NACH registration?
